Shipping & Returns Policy

Q: How do I track my order?

After shipping, you’ll receive an email with a tracking link . If available, you can also use Track Your Order on our site or check My Account → Orders .

Q: How do I start a return?

Click Start a Return on this page, or log in to My Account → Orders and choose the item you’d like to return.

Q: Do I need to send back a defective item for warranty?

Usually no. We’ll review your photos/video and, if approved, ship a one-time free replacement without requiring a return in most regions.

Q: I bought on Amazon—what should I do?

Within 30 days , please use Amazon’s returns . From 31–365 days for defects, email us with your Amazon order proof to request a warranty replacement.

Q: Can I exchange for a different color/model?

The quickest path is to place a new order , then return the original for a refund.

Applies to purchases on oribox.com. For Amazon purchases, see “Amazon orders” below.

Go where the light leads.

We create elegant protection for everyday life—and keep the experience simple from checkout to after-care.

1) Shipping

Processing time: Orders ship within 1–2 business days (Mon–Fri).
Shipping options & cost: Shown at checkout; carrier and speed vary by destination.
Tracking: You’ll receive a shipping confirmation email with a tracking link once your order ships. (Optionally: visit Track Your Order if available.)
Address changes & cancellations: We process orders quickly. Please contact us ASAP after purchase; once packed or shipped, changes aren’t guaranteed.
International: Local duties/taxes may apply and are the buyer’s responsibility unless otherwise stated at checkout. Transit times vary by country.
Damaged/ lost in transit: If a parcel arrives damaged or goes missing, contact us within 7 days of delivery/expected delivery with photos and your order number; we’ll assist with a claim and resolution.

2) Returns & Exchanges (oribox.com orders)

Change-of-mind window: Return within 30 days of delivery. Items must be unused, in original packaging, with all inserts/tools.
Return shipping: Customer-paid (use any trackable carrier). We’ll share the return address after your request is approved.
Refund method & timing: Refunds go to the original payment method after we receive and inspect the return. Please allow 5–10 business days for your bank to post.
Exchanges: For fastest service, place a new order and return the original for a refund.
Non-returnable: Gift cards, final-sale items, and products showing excessive wear, misuse, or missing components.

Start a return → [Start a Return] (link to your /account or returns portal)
Need help? Contact support@oribox.com.

3) Amazon orders

Within 30 days of purchase: Please initiate returns/exchanges through Amazon.
After 30 days and within 365 days: For manufacturing defects, contact support@oribox.com with Amazon order proof (screenshot or invoice). If approved, we’ll arrange a one-time free replacement of the same model/color or the closest available.

4) Limited Warranty — 365-day defect replacement (summary)

We offer a 365-day limited warranty for manufacturing defects under normal use (e.g., structural issues, broken latch, abnormal yellowing within warranty).
Excludes: Normal wear and tear, surface scratches, discoloration from UV/chemicals, accidental damage, misuse, improper installation/removal, or use with non-ORIbox accessories.
Resolution: For approved cases, we’ll provide a one-time free replacement (same model/color or closest available). In most regions, no return of the defective item is required.
See full details here → [Warranty Policy] and start a claim → [Start a Warranty Claim].

Need help?

Quick Q&A

How do I track my order?

After shipping, you’ll receive an email with a tracking link. If available, you can also use Track Your Order on our site or check My Account → Orders.

How do I start a return?

Click Start a Return on this page, or log in to My Account → Orders and choose the item you’d like to return.

Who pays for return shipping?

For change-of-mind returns on oribox.com, return shipping is customer-paid. For approved warranty replacements, ORIbox covers the replacement shipment once.

Do I need to send back a defective item for warranty?

Usually no. We’ll review your photos/video and, if approved, ship a one-time free replacement without requiring a return in most regions.

I bought on Amazon—what should I do?

Within 30 days, please use Amazon’s returns. From 31–365 days for defects, email us with your Amazon order proof to request a warranty replacement.

Can I exchange for a different color/model?

The quickest path is to place a new order, then return the original for a refund.